Pak Game Privacy Policy

01 Introduction

This Privacy Policy explains how Pak Game ("we", "us", "our") collects, uses, stores and protects personal information when you use the Pak Game website, mobile application and all related services (the "Platform").

By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms and Conditions, which also govern your use of Pak Game.

We are committed to handling your personal data responsibly and to being transparent about what we do with it. If you have any questions that this Policy does not answer, please reach out to our support team before using the Platform.

02 What We Collect

We collect personal information through different interactions you have with the Platform. The main categories are:

We do not intentionally collect any special category data (such as health information, political opinions or biometric data). If you voluntarily provide such information in a support message or elsewhere, we will handle it with extra care and will not store it beyond what is strictly necessary.

03 How We Use Your Data

The personal information we collect is used for the following purposes:

• Account management — creating and maintaining your Pak Game account, verifying your identity and age, and keeping your account secure.
• Transaction processing — handling PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, processing withdrawal requests and maintaining accurate financial records.
• Platform operation — delivering betting markets, casino games, slots and live casino services; recording bet settlements and game outcomes.
• Customer support — responding to your enquiries, resolving disputes and improving the quality of our support service.
• Security and fraud prevention — detecting and preventing unauthorised access, fraudulent transactions, bonus abuse and other prohibited activity.
• Legal compliance — meeting our obligations under applicable law, including identity verification and record-keeping requirements.
• Service improvement — analysing aggregated usage patterns to improve the Platform, fix bugs and develop new features.
• Communications — sending you account-related notifications, security alerts and, where you have opted in, promotional offers about bonuses and new features.

04 Legal Basis for Processing

We process your personal data on the following bases depending on the purpose:

• Contract performance — processing is necessary to provide the services you have registered for, including account management, deposits, withdrawals and betting.
• Legitimate interests — for fraud prevention, Platform security, service improvement and ensuring fair play across the Platform, where these interests are not overridden by your rights.
• Legal obligation — where we are required to retain or share data to comply with applicable legal requirements, including identity verification and financial record-keeping.
• Consent — for optional marketing communications. You can withdraw consent at any time by contacting our support team or using the unsubscribe option in any marketing message.

05 Data Sharing

Pak Game does not sell your personal data. We share information only in the following limited circumstances:

• Payment processors — we share the minimum information necessary with JazzCash, Easypaisa, Raast and partner banks to process your PKR deposits and withdrawals. These providers have their own privacy policies and security standards.
• Identity verification services — we may use a third-party identity verification provider to confirm your CNIC and other documents. Such providers are contractually bound to handle your data securely and only for this purpose.
• Technology providers — companies that host our servers, provide analytics, or supply game content may process technical or usage data on our behalf under strict contractual terms that prohibit independent use of your data.
• Legal authorities — where required by law or in response to a valid legal request, we may disclose information to relevant authorities. We will only do so to the extent strictly necessary.

All third parties with whom we share personal data are required to maintain appropriate security standards and to use the data only for the specified purpose. We do not permit our service providers to use your data for their own marketing.

06 Cookies & Tracking

Pak Game uses cookies and similar technologies to make the Platform work properly and to understand how it is being used. Here is a summary of the types of cookies we use:

• Essential cookies — required for basic Platform functions such as keeping you logged in during a session and remembering your preferences. These cannot be disabled without affecting how the Platform works.
• Analytics cookies — help us understand which pages are visited most, how long sessions last and where users encounter problems. This data is aggregated and does not identify you personally.
• Security cookies — used to detect suspicious login attempts, manage rate limiting and protect your account from unauthorised access.

Most browsers allow you to manage cookie preferences through their settings. Disabling essential cookies may affect your ability to use the Platform normally. Please refer to your browser's help documentation for guidance on managing cookies on your device.

07 Data Retention

We keep your personal data only for as long as it is needed for the purpose for which it was collected, or as required by applicable law. In practice this means:

• Active accounts — personal and transaction data is retained for the duration of your account and for a period afterwards as required for legal and financial record-keeping obligations.
• Closed accounts — when you close your account, we retain certain data (identity records, transaction history) for the period required by applicable law. Data that is no longer necessary will be deleted or anonymised.
• Support communications — support tickets and chat logs are retained for a reasonable period to allow us to follow up on ongoing matters and to improve service quality.
• Marketing consent — records of your marketing preferences are retained until you withdraw consent plus a short additional period to process the withdrawal.

When data is no longer needed and the retention period has expired, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

08 Security

Pak Game takes the security of your personal data seriously and has put in place a range of technical and organisational measures to protect it against unauthorised access, loss or disclosure. These include:

• Encryption of sensitive data both in transit (using TLS) and at rest.
• Access controls that limit which staff members can view personal data, based on their role and need.
• Regular security reviews and monitoring of our systems for suspicious activity.
• Two-factor authentication options for your account to reduce the risk of unauthorised login.

While we take all reasonable steps to protect your data, no system can be guaranteed to be 100% secure. You also have an important role to play — please use a strong, unique password for your Pak Game account, do not share your login credentials with anyone and contact us immediately if you suspect your account has been compromised.

09 Your Rights

You have the following rights in relation to the personal data Pak Game holds about you. To exercise any of these rights, please contact our support team with your request:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — if any information we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure — in certain circumstances you can ask us to delete your personal data. Note that some data may need to be retained for legal or contractual reasons even after your account is closed.
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances, for example while a dispute is being investigated.
• Right to withdraw consent — where we process your data based on your consent (such as for marketing communications), you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object — you can object to processing based on legitimate interests in certain circumstances.

We aim to respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before we can fulfil a request, to ensure we are providing data to the correct person.

10 Children

Pak Game is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will delete it promptly and close the associated account.

If you believe a minor has registered an account on the Platform, please contact our support team immediately so we can investigate and take action.

11 Policy Changes

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law or improvements in our data practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where the changes are significant, take reasonable steps to inform you directly.

We encourage you to review this Policy periodically. Continued use of the Platform after an update has been posted constitutes your acceptance of the revised Policy.

12 Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how your personal data has been handled, please contact our support team. We take all privacy enquiries seriously and aim to respond promptly.

You can also read our Terms and Conditions and Responsible Gaming pages for more information about how Pak Game operates.